Privacy Policy
Effective Date: 1 January 2026
Pixel Vault Sydney ("we," "us," or "our") operates a retro video game museum and interactive arcade space located in Sydney, New South Wales, Australia. This Privacy Policy explains how we collect, use, disclose, and safeguard information from visitors to our website at pixelarcade.info and individuals who contact us or visit our physical venue.
We are committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth). By using our website or contacting us, you consent to the practices described in this policy.
Information We Collect
We may collect the following types of information when you interact with our website or contact us:
- Contact Information: When you send us an inquiry via email or through a contact form, we collect your name, email address, phone number (if provided), and the content of your message.
- Usage Data: We may automatically collect technical information about your visit to our website, including your IP address, browser type, device information, pages visited, time and date of access, and referring website addresses.
- Cookies and Similar Technologies: Our website may use cookies, web beacons, and similar tracking technologies to enhance user experience, analyze site traffic, and understand visitor behavior. These may include session cookies and persistent cookies.
We do not process payment card information directly through this website, as our site does not include e-commerce, booking, or transaction functionality.
How We Use Your Information
The personal information we collect is used for the following purposes:
- To respond to your inquiries, questions, or requests for information about our retro gaming museum and arcade facilities.
- To communicate with you regarding our venue, exhibits, events, and services related to classic arcade cabinets, vintage consoles, and gaming memorabilia.
- To improve and optimize our website's functionality, content, and user experience.
- To analyze visitor trends and understand how people discover and interact with information about our museum and play space.
- To comply with legal obligations and protect our rights and the safety of our visitors and staff.
We will not use your personal information for purposes unrelated to those described above without your explicit consent.
Cookies and Tracking Technologies
Our website may use analytics tools and cookies to collect aggregated, non-personally identifiable information about site usage patterns. This helps us understand which areas of our website are most popular, how visitors navigate our content about retro gaming culture and our venue concept, and how we can improve the overall visitor experience.
You can control or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality and performance of our website. Most web browsers allow you to manage your cookie preferences, including the option to reject or delete cookies.
Disclosure and Sharing of Information
We do not sell, rent, or trade your personal information to third parties for marketing purposes. We may share your information in the following limited circumstances:
- Service Providers: We may engage trusted third-party service providers to assist with website hosting, email communications, analytics, and other operational functions. These providers are contractually obligated to protect your information and use it only for the purposes we specify.
- Legal Requirements: We may disclose your information if required to do so by law, court order, or other legal process, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the acquiring entity, subject to the same privacy protections outlined in this policy.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with our legal obligations, resolve disputes, and enforce our agreements. Contact inquiries and correspondence are typically retained for a reasonable period to maintain a record of communication and provide continuity of service.
When personal information is no longer required, we will take reasonable steps to securely delete or anonymize it in accordance with our internal data retention policies and applicable Australian privacy laws.
Your Privacy Rights
Under Australian privacy law, you have the following rights regarding your personal information:
- Access: You may request access to the personal information we hold about you.
- Correction: You may request that we correct any inaccurate, incomplete, or out-of-date personal information.
- Deletion: In certain circumstances, you may request that we delete your personal information, subject to legal and operational requirements.
- Complaint: If you believe we have mishandled your personal information, you may lodge a complaint with us or with the Office of the Australian Information Commissioner (OAIC).
To exercise any of these rights, please contact us using the details provided below. We will respond to your request within a reasonable timeframe and in accordance with applicable privacy legislation.
Security of Your Information
We take the security of your personal information seriously and implement reasonable administrative, technical, and physical safeguards to protect it from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
We encourage you to take steps to protect your own information, such as using strong passwords and keeping your contact details up to date.
Third-Party Links
Our website may contain links to external websites or resources that are not operated by Pixel Vault Sydney. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any external sites you visit.
Children's Privacy
Our website is intended for a general audience and does not knowingly collect personal information from children under the age of 13 without parental consent. If we become aware that we have inadvertently collected such information, we will take steps to delete it promptly.
Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will update the "Effective Date" at the top of this page.
We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our website or communication with us after any changes constitutes your acceptance of the updated policy.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact us at:
Pixel Vault Sydney
Email: hello@pixelarcade.info
Phone: +61 411 330 092
We will make every effort to respond to your inquiry promptly and address any privacy-related issues in a transparent and respectful manner.